The course provides training and practice in these important collection skills:

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  • Developing a telephone voice
  • Refining listening skills
  • Avoiding communication gaffes
  • Managing the emotional side
  • Preparing the pre-call plan
  • Making the opening statement
  • Asking questions with precision
  • Making the transition to the payment
  • arrangement
  • Handling objections
  • Closing the call

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