Good training programs gives key points on how to be a successful collector.
- Representatives that are skilled communicators listen “between the lines” and maintain control of their own emotions.
- Telephone voice training, voice attributes can make or break a collection call.
- Handing objections and learning to acknowledge objections, to ask questions to obtain the exact reasons for the objection.
- Closing the call will help avoid confusion, ensures the collector and client are agreeing to the same things.