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	<title>collection-training &#187; FAQ</title>
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		<title>FAQ</title>
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		<pubDate>Sun, 12 May 2013 17:20:25 +0000</pubDate>
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		<description><![CDATA[What is the collection philosophy behind The Process of Professional Collections™? Customer service is the prevailing philosophy of The Process of Professional Collections™ program. A collector’s job is to produce an environment that motivates payment of an overdue balance. The Process of Professional Collections™ teaches a collection approach that emphasizes communication skills and a systematic, [&#8230;]]]></description>
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		<title>How is the training material presented?</title>
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		<pubDate>Tue, 30 Apr 2013 17:19:50 +0000</pubDate>
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		<description><![CDATA[The Process of Professional Collections™ is a seven-module training program that combines preparatory workbook readings, video instruction, interactive video exercises, and role-play practice to convey vital communication and collection skills. The video presentations have been carefully designed to both hold viewer interest and increase learning by providing realistic collection scenarios that blend serious instruction with [&#8230;]]]></description>
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		<title>What is The Process of Professional Collections™?</title>
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		<pubDate>Fri, 26 Apr 2013 17:19:08 +0000</pubDate>
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		<description><![CDATA[The Process of Professional Collections™ is a modular video training program specifically designed for training people who do telephone collections. The program offers in-depth instruction in the development of advanced interpersonal skills, such as matching sensory styles, maintaining accurate communication and influencing emotional states, along with essential training on the important elements of the collection [&#8230;]]]></description>
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