Our policy is to satisfy every customer. That’s why we use a 15-day risk-free guarantee. If you’re not happy with your purchase we’ll gladly refund your payment, less shipping. We ask that you call us at 1.800.536.6700 to receive a Return Authorization Number (RAN), and that you return all videos, cases, books, and packing material to us within 15 days of AET’s original ship date to you. The returned materials must be in new condition with Modules 4 through 7 unopened. The returned materials must be in new condition or we regret that we cannot accept the merchandise for return. The risk-free guarantee does not apply to the Self Study Version (SSV).

We reserve the right to refuse for refund damaged or incomplete items returned to us and items returned without prior authorization.

Professional collection training is vital to increased revenue and we feel confident you will be highly pleased with your increased debt recovery by using The Process of Professional Collections™.

The information you submit is confidential and will not be sold or given to any other party.