The Process of Professional Collections™ Video Training Program

• Teaches a winning approach to telephone collections.
• Vital techniques for collection agents to increase debt recovery.
• Comes with a ready-to-use Leader Guide for facilitating presentations.
• It includes keys to all exercises as well as related topics for instruction, discussion, and group interaction.
• Includes three Participant Workbooks (175 pages) that provide important background reading on each module, along with worksheets for all video exercises.