Category Archives: Product

Awards presented to The Process of Professional Collections™:

Human Resource Executive Magazine
Editors chose The Process of Professional Collections™ as one of the top ten training products of the year, upon its initial release.

”This video based training course is entertaining, professional and substantive. (Its) unique and interesting presentation, with above average materials that reinforce the training theme” qualified the program for this prestigious honor.

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What our customers are saying about

The Process of Professional Collections™
“We are working with experienced collectors . . . your video serves as a good refresher . . .”
Allison Milhem, Human Resources
Hammerman & Associates

“. . . seasoned veterans and relative newcomers to the collection business have found
the series to be enlightening, educational . . .”
Chris Schofield, Collection Manager
AT&T Credit Corp.

Module Informaion

Module 1: Your Telephone Voice
Helps the participant understand the importance of using positive collection techniques and strong interpersonal skills. Learn and practice aspects of voice quality, including inflection and pacing. (Allow Approx. 1 hour training time)

Module 2: Listening Skill
Teaches how to improve listening skills. Focuses on learning what to listen for, recognizing communication styles and identifying habitual customer responses. Provides tips on how to avoid and overcome negative “self-talk.” (Allow Approx. 1 – 1 1/2 hour training time)

Module 3: Communication Gaffes
Explains how to determine what a customer is really saying under conditions of stress. Offers suggestions on when and how to challenge customer generalizations and assumptions. (Allow Approx. 1 – 1 1/2 hour training time)

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Our policy is to satisfy every customer. That’s why we use a 15-day risk-free guarantee. If you’re not happy with your purchase we’ll gladly refund your payment, less shipping. We ask that you call us at 1.800.536.6700 to receive a Return Authorization Number (RAN), and that you return all videos, cases, books, and packing material to us within 15 days of AET’s original ship date to you. The returned materials must be in new condition with Modules 4 through 7 unopened. The returned materials must be in new condition or we regret that we cannot accept the merchandise for return. The risk-free guarantee does not apply to the Self Study Version (SSV).

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About The Process of Professional Collections

The Process of Professional Collections™ Video Training Program

  • Teaches a winning approach to telephone collections.
  • Vital techniques for collection agents to increase debt recovery.
  • Comes with a ready-to-use Leader Guide for facilitating presentations.
  • It includes keys to all exercises as well as related topics for instruction, discussion, and group interaction.
  • Includes three Participant Workbooks (175 pages) that provide important background reading on each module, along with worksheets for all video exercises.