The Process of Professional Collections™ is a seven-module training program that combines preparatory workbook readings, video instruction, interactive video exercises, and role-play practice to convey vital communication and collection skills.

The video presentations have been carefully designed to both hold viewer interest and increase learning by providing realistic collection scenarios that blend serious instruction with a touch of humor. The interactive video exercises in each module require participants to choose a correct behavior or response from several possible alternatives. This proven training approach provides a thought provoking and entertaining learning experience.